Privacy policy.

This Privacy Policy describes how Furnished Properties Pty Ltd ABN 54 105 190 636 (Furnished Properties, FP, we, us or our), process personal information that we collect through the Furnished Properties website (Website). 

  1. Personal Information We Collect

    1. Information needed to use the Services

We collect personal information about you when you use the Services. This information includes:

        1. (Contact Information) contact information, such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use; and

        2. (Identity Verification and Payment Information) identification and payment information such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.

    1. Information you choose to give us

You can choose to provide us with additional personal information. This information may include:

        1. (Additional Information) additional information, such as gender, preferred language(s), city, and personal description.

        2. (Other Information) other information, such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, or share your experience with us. This may include health information if you choose to share it with us.

  1. How We Use Information We Collect

    1. Provide Services and Improve the Website

We use personal information to:

        1. provide customer service and enable you to access the Services (including the making and receiving of payments);

        2. send you messages, updates, security alerts, and other notifications;

        3. perform analytics, debug and conduct research;

        4. if you provide us with your contacts’ information (e.g. your friends and/or co-travellers) we may process this information:

          1. to facilitate your referral invitations;

          2. to share your trip details and facilitate trip planning;

          3. for fraud detection and prevention; and

          4. to facilitate your requests or for any other purpose you authorize;

        5. personalize and customize your experience based on your interactions with the Website, your search and booking history, your profile information and preferences, and other content you submit.

    1. Advertising and Marketing

We may use personal information to:

        1. send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

        2. personalize, measure, and improve our advertising,

        3. administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by FP or its third-party partners,

        4. analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and

        5. invite you to events and relevant opportunities.

  1. Sharing and Disclosure

    1. Sharing with your consent

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your information or participating in promotional activities by FP partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to FP or otherwise promote our products and services.

    1. Legal Compliance and Harm Prevention

        1. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary:

          1. to comply with our legal obligations,

          2. to comply with a valid legal request or to respond to claims asserted against FP,

          3. to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability,

          4. to enforce and administer our agreements with users, or

          5. to protect the rights, property or personal safety of FP, its employees, its users, or members of the public.

        2. Where appropriate, we may notify users about legal requests unless:

          1. providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or

          2. we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to FP, our users, or expose FP to a claim of obstruction of justice.

    2. Service Providers

We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: 

        1. verify your identity or authenticate your identification documents;

        2. check information against public databases;

        3. conduct background or police checks, fraud prevention, and risk assessment;

        4. perform product development, maintenance and debugging;

        5. allow the provision of the Services through third-party platforms and software tools;

        6. provide customer service, advertising, or payments services;

        7. process, handle or assess insurance claims or similar claims; and/or

        8. facilitate non-profit and charitable activities consistent with our mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

    1. Business Transfers

If Furnished Properties undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

  1. Your Rights

    1. Managing Your Information

Should you wish to access, manage, or seek correction of your personal information, you can contact Furnished Properties directly.

You are responsible for keeping your personal information up to date.

    1. Data Erasure

You can request that your personal information be deleted by contacting Furnished Propeties directly.

Please note that if you request the erasure of your personal information:

        1. we may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, FP may keep information for tax, legal reporting and auditing obligations;

        2. information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible, even after your other personal information is erased. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers; and

        3. because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limgited period of time.

  1. Security

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

  1. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. 

If you disagree with the revised Privacy Policy, you can request the cancellation of your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Website will be subject to the revised Privacy Policy.